Pages in this section of the website contain links to documents used by CLBC Service Providers.<\/p>\n
If you are a service provider and have a question, or need assistance finding a particular form or document, please contact your local CLBC office<\/a>.<\/p>\n CLBC is embarking on a Behaviour Support and Safety Planning project that will enhance the quality of the system and clarify roles and responsibilities of all stakeholders.<\/p>\n While CLBC is initiating this project, we have updated our current materials for service providers so they are more relevant and will help clarify how to apply the Behaviour Support and Safety Planning Policy. Learn more…<\/a><\/p>\n This document provides information on key improvements CLBC has made to on-site monitoring. Learn more…<\/a><\/p>\n In 2023, CLBC strengthened the process for compliance audits and, as part of this work, is providing clearer communications and materials to support service providers to understand compliance audits.<\/p>\n Find guidance, FAQs and other resources to support service providers here.<\/a><\/p>\n Monitoring of contracted services is a collaborative process between Community Living BC (CLBC) and Person Centred Societies (PCSs) that respects and strengthens the shared commitment to the quality of services being provided.<\/p>\n To assist PCSs in understanding the current requirements and expectations, CLBC has created a new Frequently Asked Questions (FAQs) resource to provide additional clarity about our existing compliance audit process.<\/p>\n Find FAQs and guidance for Person Centred Societies here.<\/a><\/p>\n <\/p>\n The Criminal Record Check (CRC) Policy: Service Delivery explains CLBC and service provider responsibilities for criminal record reviews under the law.<\/p>\n The purpose is to keep CLBC-eligible individuals safe. The reviews are for specific offences (crimes) related to work with vulnerable people.<\/p>\n Learn more…<\/a><\/p>\n The\u00a0Cultural Safety Policy<\/em>\u00a0describes the cultural safety principles and practices that will guide how CLBC staff and service providers engage, support, monitor, and plan with First Nations, M\u00e9tis, and Inuit individuals, their families and \/or support networks, and communities.<\/p>\n The\u00a0Cultural Safety Service Provider Practice Guide<\/em>\u00a0is designed to support service providers in applying the\u00a0Cultural Safety Policy<\/em>\u00a0in service delivery.<\/p>\n Learn more…<\/a><\/p>\n The electronic signature process allows CLBC service providers to sign and submit contract documents electronically. Learn more…<\/a><\/p>\n This document provides instructions on how to calculate Municipal Pension Plan (MPP) for CLBC Service Providers. Learn more…<\/a><\/p>\n Occurrence based reports are submitted when something unusual happens. These reports allow CLBC and the service provider to work together to resolve potential issues. Learn more…<\/a><\/p>\n Periodic reports are submitted by service providers throughout a contract term so that CLBC staff can evaluate whether the service is being used effectively. Learn more…<\/a><\/p>\n This page contains information about reporting requirements for service providers on the quantity of services delivered (or service levels) under a contract with CLBC. Learn more…<\/a><\/p>\n Terms and Conditions define the relationship between CLBC and a service provider and include each party\u2019s contractual obligations. Learn more…<\/a><\/p>\n
\nBehaviour Support and Safety Planning<\/a><\/h2>\n
\nCLBC’s Approach to On-Site Monitoring<\/a><\/h2>\n
\nCompliance Auditing \u2013 Guidance for Service Providers<\/a><\/h2>\n
\nCompliance Auditing \u2013 FAQs and Guidance for Person Centred Societies<\/h2>\n
\nCriminal Record Check Policy \u2013 Service Delivery<\/a><\/h2>\n
\nCultural Safety Policy<\/a><\/h2>\n
\nElectronic Signature Process<\/a><\/h2>\n
\nFunding for Municipal Pension Plan (MPP)<\/a><\/h2>\n
\nOccurrence Based Report Forms<\/a><\/h2>\n
\nPeriodic Report Forms<\/a><\/h2>\n
\nService Level Report Forms<\/a><\/h2>\n
\nTerms & Conditions Documents<\/a><\/h2>\n
\nTravel Reimbursement Information<\/a><\/h2>\n