{"id":143,"date":"2018-01-16T19:06:11","date_gmt":"2018-01-17T00:06:11","guid":{"rendered":"http:\/\/www.communitylivingbc.ca\/contact\/complaints-and-compliments\/"},"modified":"2025-08-01T11:19:27","modified_gmt":"2025-08-01T18:19:27","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.communitylivingbc.ca\/contact\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<h2><strong>CLBC Complaints Resolution Process<\/strong><\/h2>\n<p>If you have a concern about CLBC funded services, your interactions with an employee of CLBC, or you disagree with a funding decision, you can request to speak with your\u00a0<a href=\"https:\/\/www.communitylivingbc.ca\/contact\/local-offices\/\" target=\"_blank\" rel=\"noopener\">local manager.<\/a> Most concerns can be resolved in this way.<\/p>\n<p>CLBC also offers an option to have a concern heard through the formal complaints resolution process. This process is designed to be accessible, person-centred, responsive and fair. If you submit a formal complaint, CLBC is committed to reviewing your concern in a timely way.<\/p>\n<p>There are three ways to submit a complaint through this process:<\/p>\n<p>1. Complete and submit the Complaints Resolution Form<\/p>\n<ul>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/file-a-complaint\/\" target=\"_blank\" rel=\"noopener\">Find the online version here.<\/a><\/li>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/2018\/03\/CLBC-Complaints-Resolution-Form.pdf\" target=\"_blank\" rel=\"noopener\">Find the printable version here<\/a> (instructions for submitting are included on the form)<\/li>\n<\/ul>\n<p>2. Contact CLBC\u2019s Quality Assurance Office directly at <strong>1-855-664-7972\u00a0<\/strong>and a member of that team will take your information over the phone.<\/p>\n<p>3. Visit <a href=\"https:\/\/www.communitylivingbc.ca\/contact\/local-offices\/\" target=\"_blank\" rel=\"noopener\">any CLBC office<\/a> and ask staff to assist you with filling out a short form.<\/p>\n<p><strong>More information:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/\" target=\"_blank\" rel=\"noopener\">Complaints Resolution Process page<\/a><\/li>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/questions-and-answers\/\" target=\"_blank\" rel=\"noopener\">Frequently Asked Questions<\/a><\/li>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/about-us\/policies\/other-relevant-policies\/#accord-title-2\" target=\"_blank\" rel=\"noopener\">Complaints Resolution Policy<\/a><\/li>\n<li><a href=\"https:\/\/www.communitylivingbc.ca\/contact\/reporting-wrongdoing-or-irregularities\/\" target=\"_blank\" rel=\"noopener\">Report wrongdoing or irregularities<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"CLBC Complaints Resolution Process If you have a concern about CLBC funded services, your interactions with an employee of CLBC, or you disagree with a funding decision, you can request to speak with your\u00a0local manager. Most concerns can be resolved in this way. CLBC also offers an option to have &hellip;","protected":false},"author":1,"featured_media":0,"parent":34,"menu_order":190,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-143","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Community Living BC<\/title>\n<meta name=\"description\" content=\"\u200bCLBC&#039;s complaints resolution process is accessible, person-centred, responsive and fair. 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