{"id":26144,"date":"2018-03-14T15:24:13","date_gmt":"2018-03-14T19:24:13","guid":{"rendered":"http:\/\/www.communitylivingbc.ca\/?page_id=26144"},"modified":"2022-03-31T17:47:25","modified_gmt":"2022-04-01T00:47:25","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/questions-and-answers\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"<h2>What can I file a complaint about?<\/h2>\n<p>You can file a complaint about:<\/p>\n<ul>\n<li>How you were treated by a CLBC staff person.<\/li>\n<li>A funding or allocation decision.<\/li>\n<li>The quality of services provided by one of our contracted service providers.<\/li>\n<li>How an individual\u2019s personal information has been handled.<\/li>\n<li>A situation where the rights of an individual supported by CLBC were not respected.<\/li>\n<li>Concerns relating to CLBC\u2019s policies and procedures.<\/li>\n<\/ul>\n<p>This process does not apply to rules set out in legislation, however, complaints about how CLBC has applied these legal criteria will be accepted.<\/p>\n<h2>Can someone file a complaint for me?<\/h2>\n<p>Yes \u2014 with your permission.<\/p>\n<h2>Will anything happen to me if I make a complaint?<\/h2>\n<p>If you are concerned about being retaliated against for making a complaint, contact our Manager of Quality Assurance toll-free at\u00a0<strong data-redactor-tag=\"strong\"><a href=\"tel:1-855-664-7972\">1-855-664-7972<\/a>\u00a0<\/strong>who will review the situation immediately and contact you.<\/p>\n<h2>Is there more information available about the complaint process?<\/h2>\n<p>Yes.\u00a0<a href=\"https:\/\/www.communitylivingbc.ca\/wp-content\/uploads\/CLBC-Complaints-Resolution-Policy.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Click here to read the Complaints Resolution Policy<\/a>\u00a0and visit the links below to connect with external provincial agencies or services to help resolve your concern:<\/p>\n<ul>\n<li><a href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/family-social-supports\/services-for-people-with-disabilities\/supports-services\/advocate-for-service-quality\" target=\"_blank\" rel=\"noopener noreferrer\">The Advocate for Service Quality<\/a><\/li>\n<li><a href=\"https:\/\/bcombudsperson.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">BC Ombudsperson\u2019s Office<\/a><\/li>\n<li><a href=\"http:\/\/www.oipc.bc.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">Information and Privacy Commissioner<\/a><\/li>\n<li><a href=\"https:\/\/rcybc.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">Representative for Children and Youth<\/a><\/li>\n<\/ul>\n<p>If you have concerns about services you are receiving from multiple ministries and agencies, including CLBC, contact the Integrated Services Support Team toll-free at <a href=\"tel:1-855-356-1635\">1-855-356-1635<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"What can I file a complaint about? You can file a complaint about: How you were treated by a CLBC staff person. A funding or allocation decision. The quality of services provided by one of our contracted service providers. How an individual\u2019s personal information has been handled. A situation where &hellip;","protected":false},"author":1,"featured_media":0,"parent":26137,"menu_order":115,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26144","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions and Answers - Community Living BC<\/title>\n<meta name=\"description\" content=\"\u200bFind answers to frequently asked questions about the CLBC complaints resolution process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.communitylivingbc.ca\/how-do-i-get-support\/request-review-complaints-process\/questions-and-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions and Answers - 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